Lead With Purpose

Patrick Donadio: "But I Told Them!" Is Not Communication

Episode Summary

Patrick Donadio, MBA, is a communication strategist, Certified Speaking Professional, Master Certified Coach, and author of the influential book “Communicating with IMPACT©”. His IMPACT© Process empowers C-suite executives, leaders, and their organizations to communicate clearly, lead effectively, present powerfully, shift mindsets, and drive results. On this episode of Lead With Purpose, Patrick shares insights on how effective communication is crucial for leadership success. He emphasizes the importance of intentional, strategic communication to bridge the gap between what leaders say and what their listeners hear.

Episode Notes

For Your Leadership Toolkit

• importance of understanding that meaning comes from the receiver, not the sender
• IMPACT: Intention, Person, Activate, Clarify, Transform
• role of active listening and checking for understanding
• common communication mistakes leaders make when delivering difficult messages
• significance of tailoring communication to the audience and context
• Seven Times Rule in communication and its application in leadership
• cultural cues and verbal ticks that affect understanding
• importance of feedback and self-evaluation in improving communication
• practical tips for leaders to enhance their communication skills

Sound bites

"The meaning of the message doesn't always come from the sender."

"Your performance as an individual does not equate with your performance as a leader."

"Anybody can talk, but not everybody can communicate with impact."

"Yet organizations just make the assumption, if you can talk, you can lead."

"What should I keep doing? What should I stop doing? And what could I be doing differently?"

"Every communication starts with intention. Think before you speak."

"Why am I communicating this message with this person at this time?"

"Things will get done if people are clear and understanding."

"If people understand the why, they're more likely to accept the how."

"Don't just make the assumption that once it's delivered, it's going to be received correctly."

"The more we can be concise, the more we can be consistent, the more we can be clear, the better the reception."

"It is a process, not an event."

"When in doubt, check it out."

"What gets rewarded gets repeated."

Chapters

00:00 The true source of message meaning

02:21 Introducing the IMPACT process

06:19 Start with intention in communication

12:53 The importance of explaining the why

13:22 Checking for understanding and active listening

19:36 Cultural cues and verbal ticks in communication

25:58 Common mistakes in delivering difficult messages

28:31 Starting with clear intention before conversations

Resources

Learn more:www.PatrickDonadio.com

The IMPACT©” Process Model Overview (PDF): https://patrickdonadio.com/wp-content/uploads/2024/10/Communicating-with-IMPACT-Wheel.pdf

Connect on LinkedIn: http://www.linkedin.com/in/patrickdonadio.

Speaker/Coach One-Pager (PDF): https://patrickdonadio.com/wp-content/uploads/2024/06/Donadio-One-Page-Overview-Speaking-Coaching-24.pdf

Get Patrick’s book “Communicating with IMPACT©” on Amazon: https://tinyurl.com/vh9a7emContact:https://forms.gle/PxmQQFSPs91w3R9i8 (Questions, Event Bookings, Communication Coaching)